DELIVERY NOT AVAILABLE FROM SATURDAY 12th OF DECEMBER TILL 30th OF DECEMBER

FAQ

ORDERS

-How do I place an order?
Shopping with STYLIS BEACHWEAR is easy. You can either shop by color, product type, size or price using the navigation at the left side of the shop or via the search button and ‘Add to Bag’. Please note that prices shown are in Euros, including 21% VAT. Continue shopping or choose Checkout to proceed to the check out. If you have any problems please contact customer services via email info@stylisbeachwear.com. Please carefully read our Terms and Conditions prior to placing your order.

-Is my personal information kept private?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this to third parties. To register at STYLIS BEACHWEAR we will need to know your name, email address, gender and telephone number. When processing your order online we require your billing address, shipping address and payment information. If necessary, these details may be shared with a credit reference agency to verify your order.

- How can I be sure my order went through?
When we receive your order, we’ll send you an e-mail confirmation. If you do not receive an e-mail, please send u an email via info@stylisbeachwear.com before placing another order, so we can check the status of your order.

- How do I find the right size?
To find out your size view our Size guide. Should you be unhappy with the fit of a particular purchase, you can return the item or exchange it for a different size. Please follow the instructions listed under our Return and exchange policy.

- How do I know if an item is in stock?
All items are in stock unless the size option is not displayed in the web shop. Please be aware that even if an item is in your shopping bag, another customer can still buy it until you have completed your order.

- A size is out of stock, what can I do?
Please send an e-mail to info@stylisbeachwear.com so we can check if we will receive an additional supply of your preferred item.

-What is an online account?
By creating an account at STYLIS BEACHWEAR you will be able to shop faster, be kept up to date on an order’s status, and keep track of the orders you have previously made. We will not make your information available to any 3rd party companies. To register with stylisbeachwear.com, click the “My Account” text at the top of the screen. On the next screen, click “continue” in the New Customer box. Type in your shipping information, email address and password. Click on the “Continue” icon and you’ll see a message confirming your account.

PRODUCT SIZES

- What sizes do you offer?
Most products are available in our whole size range, from size XS to XL.

- How do I find the right size?
Please see our Size guide to find your right size.

PAYMENT METHODS 
-What methods of payment do you accept?
We aim to make paying your invoice as easy as possible. That is why STYLIS BEACHWEAR offers two different payment options. View the details below:
Bank transfer (iDEAL)
After Pay

Afterpay is responsible for the entire afterwards payment process in name of Stylis Beachwear. This means that you will receive a digital invoice from AfterPay via email to pay for the purchased product(s). You can with a digital invoice up to an amount of €300 if you are a new Afterpay client. If you already are a AfterPay client you can pay up to an amount of €500. Afterpay performs a data check in approval of your request to pay via AfterPay. AfterPay has a strict privacy policy as stated in its privacy statement. In the unlikely event your application is not authorized, you can of course select a different payment method. Of course you can always contact Afterpay in case you have any questions. For more information please refer to the consumer section of the official AfterPay website.

All prices mentioned on our website are included VAT.

SHIPPING

- What are the shipping rates?
The shipping for standard delivery (2-5 working days) within the Netherlands costs EUR 3,95. We offer free delivery within the Netherlands on orders above EUR 300. Your orders with a shipping destination within the Netherlands will be shipped with PostNL.

-Do you ship internationally and if so where?
We strive to expand the STYLIS BEACHWEAR and we try to speed up this process by shipping to as many countries as possible. Please send an email to info@stylisbeachwear.com for more information.

- How long will it take for my order to arrive?
We strive to deliver your order as soon as possible. Our service will deliver your order in 2 – 5 business days. Please contact us via info@stylisbeachwear.com for the delivery dates for international orders.

- Do you ship on weekends and national holidays?
PostNL delivers the packages on weekdays and on Saturdays. Delivery times do not include Sundays and holidays.

- Can I track my order?
Yes, as soon as your order is shipped, you will receive an email with a tracking number.

- Is my package secured?
All packages are insured in transit from STYLIS BEACHWEAR to the delivery address against theft and accidental damage. Once you have signed for the package, it is no longer insured.

- Do I need to sign for the package?
Yes, please note that all orders MUST be signed for. If your order is not signed for we will not be able to deliver it.

-What if my package is not delivered?
Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be re sent at the customer’s expense. Additionally, orders that are abandoned by the customer, for whatever reason, will not be returned to the customer and will only be re sent at the customer’s expense.

RETURNS & CHANGES

- What is your return policy?
If you wish to return an article, please ensure that:
• Your purchases are returned within 14 (seven) days after delivery.
• Returns need to be reported to us by email info@stylisbeachwear.com no later than 14 days after delivery and prior to dispatch. Please send the return form along with the respective item(s).
• Returns that are not reported within the 14 days cannot be accepted.
• The returned item(s) should be in its original state, with all attached labels and stickers and in its original packaging. Our policy is we will exchange or refund any unworn, unwashed merchandise. Upon receipt of an order, if any item has been received without a tag, you should notify us (by email) on the same day if you wish to return. We strongly advise you to check garments thoroughly upon delivery before removing any attached tags.
• The returned item(s) should not be damaged, stained or smell.

-How do I exchange an item?
Exchanging an item is simple. Complete the documentation provided with your package. Indicate which item you would like to exchange along with any details of the item you wish to exchange it for. Items can easily be exchanged for another size or colour provided the article is in stock and we have received the returned items in good order. If the desired article is not in stock, we regret that no exchange will be possible. In this case we will reimburse you with the cost of your purchase within 14 days. It is not our policy to allow exchanges for item(s) other than the one originally ordered. Ensure you enclose this document with the item you are returning along with your receipt. Upon receipt of the returned items we will refund the purchase amount within 14 days. The return address is: Stylis Beachwear, Postbus 303, 1850 AH Heiloo.

 

Please note that we do not accept returns on products that were not purchased via this website.

-How long will it take to receive my refund?
You will receive an email confirmation once we have received and processed you return. receipt of the returned items we will refund the purchase amount within 14 days. Please note that shipping costs will not be refunded.

- I received the wrong size or product, what should I do?
If you have received a wrong size or product please send an email to info@stylisbeachwear.com and we will contact you as soon as possible.

-Can I exchange an item for another size?
Yes, you can exchange every product for any size without any extra costs the first time, if the item is available and if you return within 14 days. We will send your exchange free of shipping costs. For every next return and exchange within the same order, return and shipping costs will be charged.

-Can I exchange an item for another color?
Yes, you can exchange every product for another color without any extra costs the first time, if the item is available and if you return within 14 days. We will send your exchange free of shipping costs. For every next return and exchange within the same order, return and shipping costs will be charged.

-Can I exchange an item for another item?
Yes, you can exchange every product for another item, if the item is available and if you return within 14 days. There are no extra costs involved for exchanging products the first time. We will send your exchange free of shipping costs. For every next return and exchange within the same order, return and shipping costs will be charged. If the amount exceeds the original order, you will receive an additional invoice. If the amount is less than the original order, you will be refunded.

- How will I receive a refund for returned items?
We can refund the amount to your credit card or to your bank account.

 

GENERAL QUESTIONS

For press requests please email lisette@stylisbeachwear.com

 

- Complaints
With our collection we strive to give everyone a beautiful day at the beach. If for any reason the items you order do not live up to your expectations, simply return it to us. You can contact us by email: info@stylisbeachwear.com

- How can I reach customer service?
You can reach us via info@stylisbeachwear.com. Our regular office hours are Monday to Friday 9.00 am to 6.00 pm, excluding national holidays. We will try to answer your request as soon as possible during the weekend. You can also reach us via our Facebook page.

- What if I forget my password?
Click here and follow the instructions. We will then send you an email with a special link that enables you to change your password. Login again with your new password and you’re all set. If you experience difficulties whilst changing your password, please send an e-mail to info@stylisbeachwear.com

- How do I unsubscribe from the newsletter?
You can click here to unsubscribe from the newsletter.

-Suggestions:
We like to give you the best possible service and therefore we appreciate it greatly if you have any suggestions that will help improve our service. Your ideas, comments and suggestions concerning your experience with STYLIS BEACHWEAR are more than welcome. Please leave your comments by sending us an email at: info@stylisbeachwear.com

BUSINESS RELATED QUESTIONS:

- I have a blog request.
We do appreciate it very much when bloggers wish to write about our STYLIS BEACHWEAR products. Unfortunately we cannot supply everyone with free products. That is why we have chosen to introduce a couple of rules your blog should comply with. For example you will have to meet a specified amount of monthly visitors and we value high quality in your reviews. If you are interested please contact us via info@stylisbeachwear.com and we will answer your request as soon as possible.

- Do you support charities?
We choose to support charities that suit our brand best. Currently we are supporting the brand Gandys from Indonesia. You can find more information about this collaboration on our We Care page. Unfortunately we cannot grant any requests from individuals or local charities. As for sponsoring: we will not reply to or grant any donation requests for cash or money, but we are more than open towards business sponsorships.

- Is it possible to order large quantities?
Yes, this should be possible. For more information please contact us via info@stylisbeachwear.com

- Is your question not listed?
Please contact us by sending an e-mail to info@stylisbeachwear.com

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